Privacy Policy
Effective October 28, 2026
1. Who we are
Crown Property Services, Inc. ("Crown", "we", "us") maintains commercial buildings for their owners. This policy explains what information we collect through crownpsi.com, our tenant and vendor web pages, our Rounds mobile app (listed on the App Store and Google Play as "Building Rounds"), email and text messages, and how we use it. It applies to tenants of buildings we maintain, building owners and property managers, vendors, Crown employees who use the app, and visitors to our website.
2. Information we collect
Information you give us
- Contact details: your name, company, building and suite, email address, phone and mobile numbers, and job title or role.
- Maintenance requests: what needs attention, where it is, photos and files you attach, and messages you send us about a request, whether through our website, by email or by text.
- Account details: if you have a sign-in, your email address and a password. We store passwords only in a protected, one-way (hashed) form and can't read them.
- Text-message consent: if you agree to receive texts, the number you gave us and when and where you agreed.
- Vendors and owners: business contact details, insurance and tax documents, invoices, quotes and approvals you send us.
Information from others
Building owners and property managers may give us tenant contact lists so we can serve their buildings. Coworkers at your company may list you as a contact for your suite.
Information collected automatically
Like most websites, our servers record basic technical information when pages are requested, such as IP address, browser type and the time of the visit. We use it to keep the site running and secure. We don't use advertising trackers or sell browsing data.
3. How we use information
- To receive, schedule, carry out and follow up on maintenance requests.
- To send you updates about requests you submitted or are listed on, by email and, if you opted in, by text.
- To answer questions and messages you send us.
- To coordinate with building owners and with the vendors and contractors who do the work.
- To keep maintenance and inspection records for the buildings we maintain.
- To operate, secure and improve our website and services, and to meet legal obligations.
4. Text messaging
If you opt in to text messages from Crown Property Services, we use your mobile number only to send you updates about your maintenance requests (and, for Crown employees, job and emergency alerts). Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We also do not sell, rent or share mobile numbers or text-messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us deliver messages (such as our texting provider) solely to send them.
Texting is always optional and is never required to submit a request. See Text messaging for how opting in works and the text messaging terms.
5. The Rounds mobile app
Rounds is Crown's app for its own employees. It's used to receive and update work orders, clock in and out, and keep job notes and photos. Accounts are created by Crown; there is no public sign-up.
- Location, only while clocked in: when an employee clocks in, the app records the phone's precise location with each punch and about every 15 minutes until they clock out, so time can be reviewed for payroll and matched to the right building and job. The app does not collect location when the employee is not clocked in or is on a break. Location is shown to Crown's office staff and is not shared with tenants.
- Camera and photos: used only when you choose to take or attach a photo of a job, a piece of equipment or a building. Photos are stored with the work order or building record.
- Notifications: if you allow them, the app registers your phone with Apple or Google push services so it can alert you to assigned jobs, emergencies and time-clock reminders. You can turn notifications off in your phone's settings.
- Account and work records: your name, email, phone number, profile photo, time punches, work notes and the work orders assigned to you.
- Technical data: basic device and app information (such as app version and phone model) and error reports, used to keep the app working.
The app has no advertising and no tracking across other companies' apps or websites, and we don't sell app data. Information from the app is handled by the same service providers listed below, including our hosting provider, Apple and Google for notifications and app delivery, and an AI service that helps Crown's office staff search job history. To have your app account and its data deleted, ask your Crown manager or contact us below; some time and payroll records must be kept as required by law.
6. How we share information
We do not sell personal information, and we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share personal information only as needed to provide our services:
- Building owners and property managers of the building involved, who may see requests at their building and their status.
- Vendors and contractors we send to a job, who get only what they need to do it, such as the building, suite, a description of the problem and photos of it.
- Service providers that run our systems on our behalf, such as web hosting, email and texting providers. They may use the information only to provide those services to us.
- Legal reasons: when required by law, or to protect the safety of people or property.
- Business changes: if Crown is sold or merged, information may transfer to the new owner under this policy.
7. Cookies
Our public website doesn't use advertising or analytics cookies. Pages that require a sign-in use a cookie that keeps you signed in, and our hosting and security provider may use strictly necessary cookies to protect the site from abuse. These can't be turned off without breaking sign-in.
8. How long we keep information
We keep contact details while you're a tenant, owner, vendor or employee we work with, and remove them when they're no longer needed. Maintenance requests, photos, inspection reports and related messages become part of a building's maintenance history, which we keep for the building's records and for legal and insurance purposes. Text-message consent records are kept for as long as required to show you agreed.
9. Security
We protect information with encrypted connections, hashed passwords, restricted access by role, and records of who changed what. No system is perfectly secure, but we work to keep your information safe and will notify you as required by law if a breach affects it.
10. Your choices
- Texts: reply STOP to any message, or turn off text updates in your profile.
- Email: updates about requests you submit are part of the service. Tell us if you'd rather someone else at your company receive them.
- Access and corrections: ask us for a copy of the information we hold about you, or to correct or delete it. Some records may need to be kept as part of a building's maintenance history.
11. Children
Our services are for businesses and their staff. We don't knowingly collect information from children under 13.
12. Changes to this policy
We may update this policy. The effective date at the top shows when it last changed. Significant changes will be posted on this page.
13. Contact us
Crown Property Services, Inc.
2006 196th St SW, Suite 118, Lynnwood, WA 98036
Phone: (425) 361-7124
Email: request@crownpsi.com