CROWNPROPERTY SERVICES INC.

Text Messaging

Crown Property Services maintenance updates

What these texts are

Crown Property Services, Inc. maintains commercial buildings. We send text messages to:

  • Tenants of buildings we maintain who opt in, with updates about the maintenance requests they submitted: request received, technician assigned or on the way, questions about access, and completion. Tenants can reply to a text to reach our office about that request.
  • Crown employees (field technicians and office staff) who opt in, with job assignments and emergency alerts.

We never send marketing or promotional texts. Texting is optional and is never required to submit a request; you'll still get updates by email.

How tenants opt in

When you submit a maintenance request on Crown's tenant portal (sign-in required) or by scanning the QR code for your suite, the form shows your mobile number and an optional texting box. The box starts unchecked. You only get texts if you check it.

The texting box on the request form, shown unchecked as it first appears.

Tenants can also turn on Text me updates in their portal profile, which shows the same wording. Crown employees opt in on their staff profile, again with the same wording.

When you opt in, we record your number and when and where you agreed. Your first text confirms you've joined:

Crown Property Services: You'll get text updates about your maintenance requests. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Examples of messages

Crown Property Services: We got your request WO-1042 (leaking faucet, Suite 210). We'll text you when a technician is assigned. Reply STOP to opt out.
Crown Property Services: Carter is on the way for WO-1042 and should arrive around 10:30 AM. Reply here if you need to reach us.
The door code changed, it's now at the front desk.
Crown Property Services: WO-1042 is complete. Reply to this text if anything still needs attention. Reply STOP to opt out.

Frequency and cost

Message frequency varies with your requests. Message and data rates may apply, according to your mobile plan. Mobile carriers are not liable for delayed or undelivered messages.

Stopping texts and getting help

  • Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to stop. We'll confirm once and send nothing more unless you reply START.
  • Reply HELP for help, call (425) 361-7124, or email request@crownpsi.com.
  • You can also turn off text updates in your profile at any time.

Your privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We also do not sell, rent or share mobile numbers or text-messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that help us deliver messages (such as our texting provider) solely to send them.

Read our full Privacy Policy and the text messaging terms.