Terms of Service
Effective October 16, 2026
1. About these terms
These Terms of Service apply to crownpsi.com and the web pages, links and messages Crown Property Services, Inc. ("Crown") provides to tenants, building owners, property managers and vendors. By using them you agree to these terms. Maintenance services for a building are governed by Crown's agreement with that building's owner; these terms don't change that agreement. Our Privacy Policy explains how we handle information.
2. Accounts
If you're given a sign-in, keep your password private and don't share your account. You're responsible for activity under it. Tell us right away if you think someone else has used it. We may suspend access that's misused or no longer needed, for example when you leave a tenant company.
3. Maintenance requests
- For anything life-threatening, such as fire, a medical emergency or a crime in progress, call 911 first.
- For urgent building problems (water, power, security), call Crown at (425) 361-7124 as well as submitting a request.
- Submitting a request doesn't guarantee a response time. Work is scheduled under Crown's agreement with the building owner, and some work needs the owner's approval first.
- Please describe problems accurately and include the building and suite.
4. What you send us
You keep ownership of photos, files and messages you send. You allow Crown to use and share them as needed to provide maintenance services and keep building records, as described in our Privacy Policy. Only send material you have the right to share.
5. Acceptable use
Don't use our site or links to break the law, harass anyone, send false requests, upload harmful files, try to access information that isn't yours, or interfere with how the site works. Job and approval links we send are meant for the person they were sent to.
6. SMS Terms
Program: Crown Property Services maintenance updates.
What you'll receive: texts about maintenance requests you submitted or are listed on (received, technician assigned or on the way, questions about access, completion), and replies to messages you send us. Crown employees also receive job assignments and emergency alerts. No marketing messages.
How to join: check the optional texting box when you submit a request, or turn on "Text me updates" in your profile. See Text messaging.
Frequency: message frequency varies with your requests.
Cost: message and data rates may apply, according to your mobile plan.
Opt out: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) at any time. You'll get one confirmation and no further texts unless you reply START.
Help: reply HELP, call (425) 361-7124 or email request@crownpsi.com.
Consent to receive texts is not a condition of any service. Mobile carriers are not liable for delayed or undelivered messages. Your information is handled as described in our Privacy Policy.
7. Links to other sites
Our site may link to other websites. We're not responsible for their content or practices.
8. Disclaimers and limits
The website and online tools are provided as they are. We work to keep them available and accurate but can't promise they'll always be uninterrupted or error-free. To the extent the law allows, Crown isn't liable for indirect or consequential losses from using the website or online tools. Nothing here limits obligations under a written service agreement or rights that can't be limited by law.
9. Governing law and changes
These terms are governed by the laws of the State of Washington. We may update them; the effective date above shows when they last changed.
10. Contact
Crown Property Services, Inc.
2006 196th St SW, Suite 118, Lynnwood, WA 98036
Phone: (425) 361-7124
Email: request@crownpsi.com